TERMS AND CONDITIONS

2. ACCEPTANCE OF THESE TERMS

By accessing or using this website, you agree to these Terms and Conditions and applicable laws.

If you do not agree with these terms, please discontinue use of the website.

3. MEDICAL INFORMATION DISCLAIMER

Information on this website is provided for general educational and informational purposes.

Website content is not a diagnosis, prescription, medical opinion, treatment recommendation, or substitute for consultation with a qualified healthcare professional.

Medical conditions vary from person to person. A doctor must assess an individual patient's history, examination, reports, and other relevant clinical information before making treatment decisions.

Do not delay, avoid, or discontinue professional medical care because of information obtained from this website.

4. EMERGENCY MEDICAL DISCLAIMER

The website is not an emergency medical service.

Do not rely on website forms, appointment requests, email, online chat, or other website communications for urgent or life-threatening medical situations.

For immediate medical assistance, contact the hospital's emergency helpline at +91 70820 03220 or visit the hospital's emergency department.

For a life-threatening emergency requiring immediate assistance, contact the appropriate emergency services.

5. NO DOCTOR-PATIENT RELATIONSHIP

Viewing this website, reading its content, submitting an enquiry, sending an email, or requesting an appointment does not by itself create a doctor-patient relationship.

A clinical relationship is established only through the hospital's applicable clinical and administrative processes.

6. APPOINTMENT REQUESTS

The website may allow you to request an appointment.

Submitting an online request does not guarantee an appointment.

The hospital may contact you to confirm the doctor, department, date, time, availability, or other appointment details.

Appointments may be changed, rescheduled, or cancelled when required because of doctor availability, emergencies, clinical priorities, hospital operations, or other circumstances.

7. EMERGENCY AND WALK-IN PRIORITY

Emergency cases and clinically urgent situations may receive priority over routine appointments.

Hospital operating hours, doctor schedules, departments, and service availability may change.

Please confirm important timing or availability information with the hospital before visiting.

8. WEBSITE CONTENT AND ACCURACY

We make reasonable efforts to keep website information accurate and current.

However, healthcare services, doctor schedules, facilities, fees, packages, offers, timings, and other information may change.

We do not guarantee that every piece of website content will always be complete, current, uninterrupted, or error-free.

For important medical, appointment, service, or pricing information, please confirm directly with the hospital.

9. HEALTHCARE EDUCATIONAL CONTENT

Articles, FAQs, treatment explanations, symptom information, health guides, and other educational material are intended for general awareness.

They should not be used to diagnose yourself or another person or to select, start, stop, or change a treatment without professional medical advice.

10. DOCTOR AND DEPARTMENT INFORMATION

Doctor profiles, specialities, department descriptions, qualifications, consultation timings, and related information are provided for general information.

Availability and schedules may change.

The presence of a doctor, speciality, procedure, or service on the website does not guarantee availability or a particular medical outcome.

11. TREATMENT OUTCOMES

Medical treatment involves individual clinical factors and uncertainty.

The hospital does not guarantee a specific diagnosis, treatment result, recovery period, or outcome merely because a service, procedure, technology, or treatment is described on the website.

Treatment decisions and outcomes depend on the patient's condition, medical history, response to treatment, adherence to medical advice, and other clinical and individual factors.

12. MEDICINES AND TREATMENT INFORMATION

Information about medicines, procedures, therapies, tests, or treatments is provided for general information unless expressly stated otherwise.

Do not start, stop, change, or purchase medication based solely on website content.

Follow the instructions of your treating healthcare professional.

13. DIAGNOSTIC SERVICES AND REPORTS

Information about diagnostic tests, imaging, laboratory services, and other investigations is general information.

Test availability, preparation requirements, reporting time, and interpretation may vary.

Diagnostic results should be interpreted by a qualified healthcare professional in the context of the patient's clinical condition.

14. FEES, PACKAGES, OFFERS, AND PRICES

Any consultation fees, service charges, packages, discounts, offers, starting prices, or other financial information displayed on the website may change.

Prices may also depend on the service selected, clinical requirements, eligibility, applicable taxes, exclusions, or hospital policies.

The final applicable charges should be confirmed with the hospital before receiving a paid service.

A price or promotional offer displayed online does not automatically guarantee availability or eligibility.

15. USER INFORMATION AND SUBMISSIONS

When using an enquiry, appointment, contact, or other form, you agree to provide information that is accurate to the best of your knowledge.

You must not:

• Provide intentionally false or misleading information.
• Impersonate another person or organisation.
• Submit fraudulent appointment requests.
• Upload malware or harmful code.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with website security or operation.
• Use the website for unlawful, abusive, fraudulent, or harmful purposes.
• Attempt to obtain another person's private information without authorisation.

16. PRIVACY

Information submitted through the website is handled according to the hospital's Privacy Policy.

Please review the Privacy Policy before submitting personal information, particularly medical or other sensitive information.

17. COOKIES, ANALYTICS, AND ADVERTISING

The website may use cookies, analytics tools, conversion tracking, advertising technologies, and similar services to operate the website, understand usage, improve performance, measure enquiries, and evaluate advertising campaigns.

These technologies may include services from Google, Meta, or other providers.

Use of these technologies is subject to the hospital's Privacy Policy and applicable consent requirements.

18. DIGITAL ADVERTISING

The hospital may promote its services through Google Ads, Meta Ads, social media, search advertising, display advertising, or other marketing channels.

Advertising content is intended to provide information about available healthcare services. It should not be interpreted as a personal medical diagnosis or guarantee of a treatment outcome.

The hospital will use advertising and audience-targeting practices in accordance with applicable law and the policies of the relevant advertising platform.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, the website's text, graphics, photographs, videos, logos, branding, page layouts, icons, and other materials are owned by or licensed to Shri KVM Super Speciality Hospital or used with permission.

You may access and view the website for lawful personal purposes.

You may not reproduce, republish, modify, distribute, sell, commercially exploit, or create derivative works from website content without prior written permission, except where permitted by law.

20. TRADEMARKS AND BRANDING

Hospital names, logos, trademarks, service marks, and other brand elements displayed on the website may belong to Shri KVM Super Speciality Hospital or their respective owners.

Unauthorised use is prohibited to the extent permitted by law.

21. THIRD-PARTY LINKS AND SERVICES

The website may contain links to third-party websites, maps, social media platforms, communication services, or other external resources.

Third-party services operate independently and may have separate terms, privacy policies, and security practices.

The hospital is not responsible for third-party content, availability, security, or privacy practices.

22. WEBSITE AVAILABILITY

We aim to keep the website available and functional, but uninterrupted or error-free access cannot be guaranteed.

The website may be unavailable because of maintenance, updates, technical problems, hosting issues, network failures, security incidents, or circumstances outside our reasonable control.

23. PROHIBITED WEBSITE USE

You must not use the website to:

• Break any applicable law or regulation.
• Attempt unauthorised access to the website, server, database, or connected systems.
• Interfere with website security.
• Introduce viruses, malware, malicious scripts, or harmful code.
• Systematically copy or extract website content for unauthorised commercial purposes.
• Collect or attempt to obtain another person's private information without authorisation.
• Harass, threaten, abuse, or harm hospital staff, doctors, patients, or other users.
• Submit fraudulent or deliberately misleading enquiries or appointment requests.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the hospital is not responsible for loss or damage arising solely from reliance on general website information, temporary website unavailability, third-party services, technical interruptions, or actions taken by a user without obtaining appropriate professional medical advice.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

25. INDEMNITY

To the extent permitted by applicable law, you are responsible for losses, claims, liabilities, costs, or expenses arising from your unlawful or unauthorised use of the website, violation of these Terms, misuse of website content, or submission of fraudulent or unlawful information.

26. CHANGES TO THE WEBSITE AND TERMS

The hospital may update, modify, suspend, or discontinue website features, content, services, or functionality.

These Terms may also be updated when services, technology, operations, or legal requirements change.

The latest version will be posted on this page with an updated date.

27. GOVERNING LAW AND JURISDICTION

These Terms are intended to be governed by the applicable laws of India.

Subject to applicable law, disputes relating to the use of this website will be handled by the competent courts having jurisdiction in Rohtak, Haryana.

28. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other policies specifically incorporated into the website, govern use of the website, subject to separate terms that may apply to specific hospital services.

30. CONTACT

For questions about these Terms, website use, appointments, or general enquiries:

• Shri KVM Super Speciality Hospital
• Address: RJ86+G2, Simli, Rohtak, Haryana - 124021
• General Enquiries: +91 70820 08053
• Emergency Helpline: +91 70820 03220
• Email: shrikvmsss@gmail.com

For emergencies, do not rely on email or website forms. Contact the emergency helpline or visit the hospital's emergency department.