PRIVACY POLICY

1. ABOUT US

This website is operated for Shri KVM Super Speciality Hospital.

• Hospital Name: Shri KVM Super Speciality Hospital
• Address: RJ86+G2, Simli, Rohtak, Haryana - 124021
• General Enquiries: +91 70820 08053
• Emergency Helpline: +91 70820 03220
• Email: shrikvmsss@gmail.com
• Website: shrikvmsuperspecialityhospital.com

2. INFORMATION WE COLLECT

We may collect information that you provide directly, information generated when you use the website, and information received through services that support our website.

Information you may provide includes:

• Name
• Phone number
• Email address
• Appointment preference
• Preferred doctor or department
• Enquiry details
• Message or other information you choose to submit

If you voluntarily include health or medical information in an enquiry, appointment request, email, message, or other communication, we may receive that information. Please do not provide unnecessary medical details through a general website form.

Technical information may include:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring website
• Website interactions
• Approximate location derived from technical information
• Cookie and similar technology information

3. WHY WE USE YOUR INFORMATION

We may use information to:

• Respond to enquiries and requests.
• Contact you about an appointment request.
• Schedule, confirm, change, or manage appointments.
• Direct an enquiry to the appropriate hospital department or authorised staff member.
• Provide information about hospital services, departments, doctors, facilities, or diagnostic services that you have requested.
• Maintain website security and prevent spam, fraud, misuse, or unauthorised activity.
• Understand website usage and improve website content, functionality, and performance.
• Measure the effectiveness of advertising and marketing campaigns.
• Measure enquiries, calls, appointment requests, and other permitted website actions generated through advertising.
• Maintain appropriate records and meet legal, regulatory, professional, operational, or security requirements.
• Handle complaints, disputes, legal claims, or requests where necessary.

We do not use personal information for a materially different purpose from the purpose for which it was collected unless permitted or required by applicable law.

4. HEALTH AND MEDICAL INFORMATION

Our website is primarily an information, enquiry, and appointment-request channel. If you voluntarily submit medical or health-related information through the website, it may be reviewed by authorised hospital personnel or service providers who need the information to handle the relevant request.

Please avoid submitting detailed medical histories, medical reports, prescriptions, identity documents, or other highly sensitive information through a general contact form unless the hospital specifically asks for it.

Information submitted online does not replace an in-person clinical assessment.

Using the website, submitting an enquiry, or requesting an appointment does not by itself create a doctor-patient relationship.

5. APPOINTMENT REQUESTS

An online appointment request is a request, not a guaranteed appointment.

The hospital may contact you to confirm availability, timing, doctor, department, or other appointment details. Appointment availability may change because of clinical schedules, emergencies, hospital operations, or other circumstances.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, local storage, and similar technologies for:

• Essential website functions
• Security and spam prevention
• Remembering preferences
• Website analytics
• Conversion measurement
• Advertising measurement
• Improving website performance and user experience

Some technologies may be provided by third-party services.

Where required by applicable law, non-essential cookies or similar technologies will be used only after obtaining the required consent. You can also control cookies through your browser settings and any cookie controls made available on the website.

Disabling certain cookies may affect website functionality.

7. GOOGLE ANALYTICS, GOOGLE ADS, META ADS, AND MARKETING SERVICES

We may use services such as Google Analytics, Google Ads, Meta advertising tools, call tracking, conversion measurement, or other marketing technologies to understand website activity and measure the performance of our advertising.

Depending on the services actually enabled on the website, these technologies may process technical information such as device information, browser information, pages visited, referring information, advertising identifiers, cookie information, and website interactions.

We configure advertising and analytics systems to avoid unnecessarily sending patient medical information or other sensitive health information to advertising platforms.

We do not intentionally use a person's medical condition, diagnosis, treatment, symptoms, medical records, or similar sensitive health information to build advertising audiences or to personalise advertising.

Advertising platforms have their own policies governing healthcare-related advertising and audience targeting. Our use of those platforms is subject to the platform requirements applicable to our campaigns and locations.

8. LEAD FORMS, CALLS, WHATSAPP, AND OTHER COMMUNICATION CHANNELS

If the website or an advertising campaign allows you to contact the hospital by telephone, Whatsapp, email, online form, or another communication channel, information provided through that chennel may be received and handled by the hospital or an authorised service provider.

We may use the information to respond to your request, provide appointment assistance, answer questions, or provide information about requested hospital services.

Third-party communication platforms may process information under their own terms and privacy policies.

9. HOW WE SHARE INFORMATION

We may share information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

• Authorised hospital doctors, staff, and administrators.
• Service providers supporting website hosting, security, forms, communication, analytics, advertising, call tracking, or technical maintenance.
• Professional advisers, auditors, insurers, or legal representatives where appropriate.
• Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law.
• Relevant parties involved in a lawful merger, restructuring, acquisition, transfer, or similar transaction, where applicable.

We do not sell personal information as a commercial data product.

10. THIRD-PARTY SERVICES

The website may use or link to third-party services such as Google services, Meta services, maps, hosting providers, analytics tools, communication platforms, social media platforms, security services, or other technology providers.

Those services may process information under their own terms and privacy policies. The hospital does not control the privacy practices of independent third parties.

11. ADVERTISING AND REMARKETING

We may advertise hospital services through Google, Meta, and other advertising platforms.

Because healthcare-related information can be sensitive, advertising audiences and tracking configurations must be designed so that patient medical information is not used unnecessarily for personalised advertising.

We will not intentionally upload patient medical records, diagnoses, symptoms, treatment information, or similar health information to advertising platforms for audience creation.

Where applicable, advertising cookies or similar technologies will be used in accordance with the website's consent mechanism and applicable law.

12. DATA SECURITY

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

No website, internet transmission, electronic storage system, or database can be guaranteed to be completely secure.

You should avoid sending unnecessary confidential or highly sensitive information through ordinary website forms or unsecured communications.

13. DATA RETENTION

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, healthcare, security, legal, regulatory, accounting, dispute-resolution, or record-keeping requirements.

Different information may have different retention periods.

When information is no longer required, it may be deleted, anonymised, or securely disposed of, subject to applicable retention requirements.

14. YOUR PRIVACY RIGHTS

Subject to applicable law and the provisions that are in force from time to time, you may have rights relating to your personal information, including rights to:

• Request information about personal data processed about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.
• Exercise other rights available under applicable Indian data-protection law.

We may need to verify your identity before processing a privacy request.

Where processing is required by law or is otherwise permitted without consent, withdrawing consent may not require us to stop that processing.

15. WITHDRAWING MARKETING CONSENT

If you have provided consent to receive promotional communications, you may ask us to stop those communications.

Service-related communications, such as appointment confirmations or important information relating to a requested service, may continue where reasonably necessary.

16. CHILDREN AND MINORS

Healthcare services may be provided to minors in accordance with applicable law and hospital procedures.

Where information about a minor is submitted online, it should normally be provided by a parent, legal guardian, or other authorised person where required.

We do not intentionally use children's health information for advertising audience creation.

17. DATA TRANSFERS AND SERVICE PROVIDERS

Some technology providers used by the website may process or store information on systems located outside Haryana or outside India.

Where such processing occurs, it will be subject to applicable law and the contractual, technical, or organisational safeguards applicable to the relevant service.

18. DATA PROTECTION LAW

The hospital intends to handle digital personal data in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates those provisions apply to the hospital.

Our privacy processes may be updated as applicable provisions and implementation requirements come into force.

19. LINKS TO OTHER WEBSITES

The website may contain links to external websites, social media platforms, maps, or other third-party services.

We are not responsible for the privacy practices, security, content, or availability of external websites. Please review the privacy policy of any third-party website you use.

20. EMERGENCY COMMUNICATION

This website, its forms, email, and online messaging facilities should not be relied upon for emergency medical care.

For immediate assistance, contact the hospital's emergency helpline at +91 70820 03220 or visit the hospital's emergency department.

If the situation is life-threatening and immediate emergency assistance is required, contact the appropriate emergency services.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our website, services, technology, advertising practices, data-processing practices, or legal requirements change.

The latest version will be published on this page with the updated date.

22. PRIVACY CONTACT AND GRIEVANCE

For privacy questions, requests, or complaints, contact:

• Shri KVM Super Speciality Hospital
• Email: shrikvmsss@gmail.com
• Phone: +91 70820 08053
• Address: RJ86+G2, Simli, Rohtak, Haryana - 124021

We will review privacy requests and complaints and respond within a reasonable period, subject to the nature of the request and applicable law.

23. GOVERNING LAW

This Privacy Policy is intended to be governed by the applicable laws of India.

24. CONSENT

Where consent is required, the hospital will seek consent through an appropriate notice or consent mechanism.

By voluntarily submitting information through the website after being provided with the applicable notice or consent mechanism, you acknowledge the stated purpose of that collection and processing.

If you do not wish to provide information through the website, you may contact the hospital directly using the contact details provided above.